A smiling man with tattoos and a beard in a gray apron and black cap, and a smiling woman with short dark hair in a white shirt and brown apron, standing back-to-back outside a cafe or restaurant, holding small handheld fans.

Emotional Intelligence: Hiring Questions Guide

Emotional Intelligence (EQ) is the ability to recognize, understand, and manage our own emotions, as well as identify and respond effectively to the emotions of others. EQ is a cornerstone of success in the hospitality industry.

To gauge someone’s level of emotional intelligence during a hiring process, we recommend asking questions to better understand their self-awareness, empathy, emotional recognition, stress management, and situational judgment. In this guide, we’ve compiled examples of such questions that you can consider using when assessing a candidate.

Better understand candidates’ EQ during the hiring process

The guide includes:

  • An overview of emotional intelligence.

  • 14 questions you can consider asking during the hiring process to gauge a candidate’s EQ.

Open digital guides on emotional intelligence and hiring questions displayed on a tablet and a laptop.

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